Refund Policy — 8848 Herbs Nepal
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Policy · Original 8848 Herbs Nepal Pvt. Ltd.

Refund PolicyAll sales are final.

Everything we sell is consumable. Once a bottle or a tube has left our facility we can no longer verify how it has been stored, so it cannot come back into stock. Below is exactly what that means for your order — and the one case where we will put it right.

Last updated 9 October 2026 · Applies to all orders delivered in Nepal

All sales are final

Once an order is successfully placed and processed it cannot be cancelled or refunded.

No refunds
Applies to every product and every payment method

No returns or exchanges

We do not accept returns or exchanges of delivered products under any circumstances.

No returns
Required by the hygiene standards we hold our stock to

Damaged or wrong item

The one exception. Tell us within 48 hours of delivery and send photographs.

48 hours
Replacement evaluated at our sole discretion
Report an issue
The policy in full

Strict no return & no refund

Four clauses. No small print anywhere else on this site overrides them.

01

All sales are final

At 8848 Herbs Nepal we maintain strict quality control standards for all our consumable products. To ensure the safety, hygiene and integrity of our inventory, all sales are final.

02

No returns

We do not accept returns or exchanges under any circumstances. A consumable product that has left our control cannot be put back into stock, whether or not the seal has been broken.

03

No refunds

Once an order is successfully placed and processed it cannot be cancelled or refunded. This applies however you paid — cash on delivery, eSewa, Khalti, IME Pay or card.

If your order has not been dispatched yet, message us on WhatsApp as early as you can. We will tell you honestly whether anything can still be changed before it reaches the courier.
04

Damaged or incorrect items

In the rare event that your order arrives damaged, or you receive the incorrect item, contact our support team within 48 hours of delivery with photographic evidence. We will evaluate the issue and, at our sole discretion, provide a replacement.

Within 48 hours of delivery

Something arrived wrong? Tell us.

This is the one route back to us, and we take it seriously. Send the following on WhatsApp or by email and a person will look at it, not a form.

Report on WhatsApp Email us
  • Your order number.
  • A photograph of the outer packaging as it arrived.
  • A photograph of the product itself, with the label and batch number legible.
  • A short note on what is wrong with it.
  • All of it within 48 hours of the parcel being delivered.
Who this policy is from

Certified & accountable

This policy is issued by the company that fills, seals and ships your order.

Brand
8848 Herbs Nepal
Legal entity
Original 8848 Herbs Nepal Private Limited
Office
New Baneshwor,
Kathmandu 31, Nepal
Support email
support@8848herbsnepal.com
Contact no.
+977 981-8922396
Call line
+977 984-1447860
Support hours
Sunday – Friday, 10:00 AM to 6:00 PM NPT
GMP CertifiedISO 9001:2015ISO 14001:2015Made in Nepal 🇳🇵
Might be quicker

Sort it yourself

Most of what people write to us about is already answered here.

Track my order My Orders Contact us All products Sea Buckthorn Pure Pulp Organic Delay Cream Privacy policy How we source & who we are
Before you write in

Questions we get on this

Can I cancel my order?
Once an order is successfully placed and processed it cannot be cancelled or refunded. If it has not reached the courier yet, message us on WhatsApp as early as you can and we will tell you honestly whether anything can still be changed.
My parcel arrived damaged. What do I do?
Photograph it before you do anything else — the outer packaging as it arrived, and the product itself with the label legible. Send those to us on WhatsApp or by email within 48 hours of delivery, with your order number. We will evaluate the issue and, at our sole discretion, provide a replacement.
I was sent the wrong item.
The same 48-hour window applies. Send photographs of what you received along with your order number and we will sort it out from there.
What if I miss the 48-hour window?
Write to us anyway and tell us what happened. Outside the window we are under no obligation to replace anything, but we would rather hear about it than not — a batch problem is something we need to know about.
Who can I talk to about this policy?
WhatsApp is fastest, on +977 981-8922396, Sunday to Friday, 10:00 AM to 6:00 PM Nepal time. You can also email support@8848herbsnepal.com or call +977 984-1447860. Everything else is on our contact page.
Not sure before you order?

Ask us first. That is the point.

Because we cannot take a product back, we would rather talk you out of the wrong one than sell it to you. Tell us what you are actually dealing with and we will tell you straight whether this helps.

Chat on WhatsApp +977 984-1447860
धन्यवाद · Dhanyabaad

8848 Herbs products are nutritional support, not medicine, and are not intended to diagnose, treat, cure or prevent any disease. Always consult your physician. Operated by Original 8848 Herbs Nepal Private Limited, Kathmandu.